ServiceTagPro

Industrial & high-security sites

A trustworthy equipment record for demanding sites

Pumps, motors, blowers, switchgear, generators and process equipment, serviced by your own engineers and a rotating set of specialist contractors. ServiceTagPro is designed to give every asset an attributed, append-only record, and to treat its tag as an identifier that never opens anything by itself.

ServiceTagPro is in development; this page describes how it is designed to work for you.

Join the pilot Read the story

A ServiceTag is a small NFC tag on the equipment: no battery, no internet connection, nothing private stored on it, and read by the phone you already carry. New to NFC? Start here

Grace's water-treatment plant

An illustrative story. The people and companies in it are fictional.

  1. Many assets, many hands Grace manages maintenance at a water-treatment plant: pumps, motors, blowers, valves, generators and switchgear, serviced by her own technicians and a handful of specialist contractors.
  2. Rugged, locked tags Each asset carries an on-metal, weather-rated ServiceTag, permanently locked once it is written. The tag identifies the asset; it never opens anything by itself.
  3. One attributed record Her team and every contractor record their work against the same assets. Entries are never edited after the fact; corrections are added as amendments.
  4. A controlled handover when a contractor leaves When a contractor's authorization ends, so does its access. The planned handover lets Grace's authorized team keep the equipment's tag and shared history in place while granting the next specialist only the access they approve.

What you gain

A tag is never a key

Holding a tag or copying its link grants nothing; every request is checked against current authorization on the server.

Nothing public by default

Anyone outside your team who scans a tag sees a plain sign-in page, and nothing about the site or its equipment.

Rugged, permanently locked tags

On-metal and weather-rated tags, locked once written so nobody can overwrite them.

An append-only record

Every entry says who did what and when; corrections are amendments, never silent edits.

Controlled contractor transitions

Authority is explicit and time-bound. Planned handovers preserve the equipment's tag and record while ending the outgoing contractor's access and authorizing the next.

No extra hardware

Your engineers and your vendors' technicians scan with the phones they already carry.

When things change

Planned continuity: these examples describe the contact updates, authorized handovers and guest access we are building.

Can we include an outside specialist without opening the site to them?

Planned guest access will let an authorized owner or manager invite a verified specialist for selected equipment and work. The specialist uses online browser forms within that scope; scanning a tag still grants nothing by itself, and private sites can keep their public pages minimal.

Good to know

Start with the basics, then open only the detail you need.

  • NFC tags

    New to NFC? Start here

    What NFC tags are, how your phone already uses NFC, and which tag style to choose for indoor, outdoor or metal equipment.

  • NFC tags

    NFC privacy: what is actually on the tag?

    Why the tag needs no battery or internet connection, how the phone powers it, and what another person can learn by scanning it.

Join the early pilot

We are looking for a small number of industrial and high-security sites to shape ServiceTagPro with us, including its higher-security tags. Tell us about your site and the equipment you are responsible for.

Email us hello@servicetagnfc.com

A commercial product. ServiceTagPro is for organizations: your company signs up for a ServiceTagPro account, and your team signs in with their own ServiceTagPro accounts. Customers and tenants can request help without an app or a ServiceTagPro signup. Invited contractors will be able to use the planned guest portal without joining a company workspace.

Other paths

  • Service professionals & contractors

    Stay connected to every unit you install or service, and keep the knowledge your business runs on.

  • Field technicians

    Scan the equipment and know what you are standing in front of before you open a panel.

  • Homeowners

    Scan the tag on your furnace or water heater to reach the company that services it, with the unit already identified.

  • Landlords & property managers

    Know what is installed in every unit, who services it and what has been done, through tenant turnover and vendor changes.

  • Commercial real estate

    One continuous, attributed service record for rooftop units, generators and building systems across your portfolio.

  • Facilities & institutions

    Hotels, campuses, residence halls and institutions: equipment knowledge for staff, and a way for guests to report a problem without an account.

  • Tenants & occupants

    Report a problem from the tag on the equipment itself, with no app and no account, where your landlord or manager offers it.