Every unit's equipment, known and accounted for

Marcus and 140 rental units

An illustrative story. The people and companies in it are fictional.

1. A portfolio of units Marcus's firm manages 140 rental units across nine buildings for an owner who has delegated day-to-day operations to it, while keeping ownership decisions for herself.
2. The vendor changes When the plumbing contractor changes, the owner authorizes the new one. Every water heater keeps its full history, and the previous contractor's access ends.
3. Tenants report, no account needed In the buildings where Marcus enables it, a tenant scans the tag on a leaking water heater, sees only “Unit 140” and reports the problem with photos, confirming with a one-time code texted to the phone number Marcus's team has on record. There is no app to install and nothing to sign up for.
4. Turnover without amnesia When a tenant moves out or a maintenance coordinator leaves, the equipment's history stays exactly where it belongs: with the equipment.
5. Old equipment, dead tags When a contractor replaces a water heater, the old unit is retired in ServiceTagPro and its tag stops working, so a tag on a discarded heater can never be used to report a problem.

When things change

Planned continuity: these examples describe the contact updates, authorized handovers and guest access we are building.

What if the office number or maintenance contact changes?

The contact route shown by a scan is managed in ServiceTag Cloud. Your team can keep it current instead of asking tenants to save another number. A branded tag can still carry the building or service company's logo and phone number.

What happens when a vendor or property manager changes?

We are building authorized handovers that keep the equipment's tag and shared history useful through the change. The owner, or a manager with the appropriate authority, controls the new access. The outgoing party's access ends without erasing the work already recorded.

Can an independent contractor add a service visit?

A planned guest portal will let the authorized owner or manager invite the contractor by email, choose the units and history they may see, and let them record the visit in an online browser session. The contractor does not need the app or a ServiceTagPro account, and gets no access to other units.